Websites that show bargain prices for flights, hotels and other travel bookings, are not giving customers accurate information, say European consumer protection authorities. Read more
PMS Tools that Drive Online Hotel Reservations for Independents: Multi OTA Channel Parity, Revenue-Raising Online Packages, and Instant Cross-Channel Yield Rate Optimization Read more
Google used to own search. Now 65% of consumers start searching for products on Amazon or other retail sites bypassing search engines completely. As a result, the Alphabet, Inc subsidiary has made moves to a) win back this product search traffic, and b) move down-funnel to become a bigger part of the shopping process. Read more
Modern hoteliers require more than just a hotel management software to solve modern challenges, automate all tasks and manage operations efficiently. A package of solutions by eZee gives hoteliers everything at one place leading to enriched guest experience. Read more
Perhaps it was the surreal location that inspired it, but last week as we introduced pulseLink at the Atlantis resort in Dubai, I had a moment of clarity about how hotels change processes. As we watched the staff navigate the nascent stages of using a new tool - a tool that will make them more efficient and effective at their jobs - I noticed their resistance. Read more
At Oracle Industry Connect, held March 20-22 in Orlando, Fla., Oracle Hospitality leadership and the industrys top practitioners discussed the urgency of embracing technology to innovate. At the annual, cross-industry summit designed to promote peer-to-peer sharing of best practices - key themes focused on identifying 'game-changing' technologies and the preparation needed to deploy them effectively. Read more
The 2017 Smart Decision Guide To Hotel Guest Experience Management
Starfleet Research today announced the release of The 2017 Smart Decision Guide to Hotel Guest Experience Management. It is currently available for complimentary access. Read more
The 2017 Smart Decision Guide To Hotel Guest Experience Management
Guest Experience Management encompasses virtually all facets of hotel strategy and operations as well as multiple technology platforms. The following are brief descriptions adopted from The 2017 Smart Decision Guide to Hotel Guest Experience Management. The descriptions speak to just a few of the key concepts that hoteliers should keep in mind as they look to upgrade their capabilities in the area of Guest Experience Management. Read more
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