'The State of Loyalty in Hospitality 2017' report takes a deep dive look at current trends in hospitality loyalty and rewards programs. We also launched the '2017 Outlook on Hotel Direct Booking' report this month, weighing in at 55,000 words, analyzing the state of hotel distribution with a focus on direct booking. Learn more.
Stories to Start Your Tuesday
Consider these power dynamics: For years, mega distribution systems such as Amadeus, Sabre and Travelport could virtually dictate the fees airlines would have to pay them. But British Airways last week announced a surcharge when travel agencies buy tickets outside the airline's own channels in an attempt to encourage the bypassing of the mighty distribution systems. But if airlines feel aggrieved, they aren't shy about exerting power over passengers. United is saying passengers will just have to get used to cramped quarters in coach.
Skift prides itself on original reporting. Check out tech editor Sean O'Neill's sleuthing on who bought the Fly.com domain and what it says about the opaque worlds of private equity and airfare consolidators. — Dennis Schaal, Executive Editor
Mondee, a travel technology company in California, paid $2.89 million for the Fly.com domain name, according to our sources. But the story behind this secretive company is also a broader tale about private equity, ethnic travel, and how airlines distribute their lowest-priced tickets.
We like Scott Kirby because of his honesty. He's right. Travelers may say they want comfort, but most value price over everything else.
Will a no-Boomers-allowed policy, youth-focused design, and tailored shore excursions be enough to convince millennials that river cruising is the way to experience Europe? The CEO of U by Uniworld thinks so — and she only has to win over 120 passengers at a time.
Skift anticipated that British Airways and Iberia would copy Lufthansa's pioneering move to push middlemen further out of the distribution chain. But the move is still eyebrow-raising because it defies two years of predictions by the distribution systems that Lufthansa's effort would fizzle out.
This boutique hotel chain's strategy? Speed wins.
It won't surprise anyone that Asian travel is a big theme. But this presentation covers a few changes in consumer behaviors that travel brands ignore at their peril.
Still Popular
Bots have come a long way since Alaska Airlines introduced 'Ask Jenn' about a decade ago. But they're still not perfect. At least for now, we'd rather have a human touch.
Some U.S.-based travel brands aren't overly worried about a potential Trump slump but Foursquare's data is an indication that they should be braced for some tough-going.
American promised a bold vision with its ad campaigns. And it seems to be coming true.
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