Boutique and Lifestyle Hotel Summit and Boutique Hotel Guest Experience Awards 22-23 May, 2017 |
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| | | Friend, Boutique and Lifestyle Hotel Summit 2017
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| Day One features property tours, a speed business card swap, the BOHO Guest Experience Awards and drinks reception with plenty of networking opportunities. Day Two features a full conference agenda with a top quality cast of 'fresh faces' covering the very latest trends in sales, marketing, branding, placemaking, food and beverage, investing and finance, design and much more.
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| | | 15:00 - 18:00 Tour of local boutique lifestyle properties |
| Join us as we take a 'look behind the curtain' at three of the City's top lifestyle hotels. |
| | Space is limited to 50 attendees on a first come, first served basis only available to those confirmed attendees. |
| 18:30 - 20:30 BoHo Guest Experience Awards, drinks reception and speed business card swap
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| Make 30 contacts within 45 mins!
Join us at the Awards and Summit. Independent hoteliers can attend at the special rate of £399 +vat.
Click here to see the different ticket options.
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| | | 08:30 - 09:00 Registration, breakfast and exhibition
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| Network and meet our exhibitors over a coffee and a pastry. |
| | Welcome from host Piers Brown, CEO, International Hospitality Media .
Piers reveals the results of BHN's first boutique and lifestyle hotelier sentiment survey results. |
| 09:10 - 09:30 Keynote address - Travel for the Agile Elite
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| 'Big-picture planning', high-octane nature immersion and transcendent wellness have become must-haves for agile affluent travellers. Learn how the hospitality world is evolving and how it impacts the future guest.
• Mandy Saven, head of food, beverage and hospitality, Stylus.com |
| 09:30 - 10:15 The GM Speaks |
| The GM speaks: A group of leading boutique and lifestyle hotel GMs discuss the ever-evolving challenges of their role, and their differing roles and objectives based on the property managed.
Panellists: |
| 10:15 - 10:45 The European hotel market - performance, pipeline and the Airbnb effect |
| A look at the European hotel market in terms of performance, pipeline, and the impact that Airbnb and the sharing economy has had on the sector.
Presentation by Sophie Colvin, business development manager, STR |
| 10:45 - 11:15 Coffee break and exhibition |
| Time for a catch up and a caffeine hit |
| 11:15 - 12:00 New owners on the block |
| A selection of new property owners give their take on the challenges and opportunities facing them and their hotels.
Moderator: Melvin Gold, Hotel Industry Consultant
Panellists: |
| 11:15 - 12:00 Breakout masterclass: Bringing 'Michelin Star' treatment to the hotel dining experience followed by discussion |
| Masterclass presented by Zhong Xu, director of hospitality, LightSpeed
To deliver exceptional customer experience, flexibility and attention to detail are vital. How are innovations in restaurant technology helping boutique and lifestyle hotels to deliver the personal touch? How does your F&B experience generate more income and visibility for your hotel? And why is the future of customer experience connected to the apps market?
Followed by an interactive session debating trends and developments in boutique and lifestyle hotel dining to include how to choose the format that works? what are the current trends, what should one consider when outsourcing the function? tips on effective marketing and maximising ROI
Panellists: • Jason Wischhoff, vice president, development Europe & Africa, DREAM hotels |
| 12:00 - 12:40 Breakout session: The art of place-making |
| A hotel on its own with no connection to its surroundings is likely to fail. The development buzzword of the moment is place-making – how do developers masterplan and create functioning and vibrant neighbourhoods, and what part do hotels play within that?
Panellists: |
| 12:00 - 12:45 The march of the hybrids |
| In a bid to appeal to a wider demographic and younger mindset, a new wave of hybrid hotels is broadening its offer to include apartments, shared rooms, communal cooking and even yurts and caravans. How is this market evolving?
Panellists: • Kash Bhattacharya, professional travel blogger, Toposophy, BudgetTraveller • Hubert Viriot, CEO, YOTEL
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| 12:45 - 13:30 Guest reviews and reputation management |
| Monitoring and responding to guest feedback is an essential skill for the modern hotelier. A panel including a winner of the BoHos Guest Experience Awards discusses how to get it right.
Moderator: Vivien Ivanyi, Management consultant
Panellists: • Francine Heywood, sales and marketing director, GuestRevu • Marion Rudloff, senior manager, Hotel Partnerships, Hotel Solution Product & Adoption, Trip Advisor |
| 12:50 - 13:30 Reinventing accommodation
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| Mention the word hostel, short term rentals and group accommodation and you will soon see that perceptions are changing fast - both from a guest's perspective, and from an operator and investor point of view. What can we learn from this new wave of accommodation options.
Moderator: Miriam Tyrangiel - Strategy Director, Tee & Frost
In conversation with
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| 13:30 - 14:30 Lunch break and exhibition |
| Time to refuel and recharge and meet our exhibitors:
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| 14:30 - 15:15 Operators got talent |
| Owner/operator, management company, white label/franchise - there is a huge range of choice for property owners when it comes to the day-to-day running of a hotel. Which is right for your property?
Moderator: Harry Douglass, associate director, HVS
Panellists: |
| 14:35 - 15:10 Breakout session: 10-minute investment speed briefings |
| Intense 10 minute presentation snapshots and expert insight into the:
• London and provincial hotel market 2017 - what's hot and what's not?: Robert Barnard, partner, BDO London
• Debt and equity market: Andrew Harrington, owner, AHV Associates
• Tips on how to secure debt financing: Trevor Morris, debt finance director, OakNorth Bank
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| 15:15 - 16:00 Meet the owners and investors |
| With transactions below 2015 - 2016 levels, what's keeping hotel owners and investors awake at night.
Panellists: • Erik Jacobs, partner, HORECA Investment Partners
• Shahe Kalaidjian, owner, Hotel Sezz hotels |
| 15:20 - 16:00 Breakout session: The hotel as music venue/club/co-working/pop-up/lobby event space |
| How to drive incremental revenues and maximise the profitability of your space
Philip Houghton, Hospitality Consultant
Panellists: |
| 16:00 - 16:20 Coffee break and exhibition |
| Last chance for refreshments and a caffeine hit! |
| | A selection of great prizes up for grabs. You must be in the room to win! |
| 16:30 - 17:10 Digital personalisation and timely content
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| Tailored content, delivered at the right time and place has never been more important in promoting your hotel. Discover the latest trends in digital personalisation, mobile booking, voice recognition and geolocation. This session discusses how to get it right and the findings of IHM's digital personalisation white paper for the hospitality sector
Panellists: • Frank Reeves, CEO, Avvio |
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Read testimonials of the 2016 summit here. |
| Boutique and Lifestyle Hotel Summit and Boutique Hotel Guest Experience Awards sponsored by: |
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Join the conversation on Twitter using #BoHoSummit and #BoHoAwards |
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| | | | | | EDITORIAL
George Sell. Editor,
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| ONLINE SALES, CONFERENCE
AND EXHIBITION
Katie Houghton
Head of Sales |
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| Friend, LET'S GET SOCIAL! |
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| | International Hospitality Media is the premier specialist in online publishing; conference, exhibition and events, and advisory services for niche growth sectors of the hospitality industry. The company publishes two industry-leading b2b websites - BoutiqueHotelNews.com and ServicedApartmentNews.com, which keep their respective sectors up to speed with news, comment and opinion.
Our conference experience spans three continents and covers high growth segments including boutique and lifestyle hotels, serviced apartments / aparthotels and extended stay, hybrid hotels, hostels and vacation rental. Our events are renowned for their intense focus and attract quality industry leaders, brands and independents, providing unparalleled networking and learning opportunities. We also organise bespoke educational events and investor breakfasts to bring owners, operators and investors together. |
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