| | | | | | Interview: Vedrana Riley, Ciel Capital
Vedrana Riley, CEO of Ciel Capital, tells BHN about an exciting new project in Birmingham and shares her thoughts on the potential impact of Brexit on the UK hospitality sector. See more...
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AHEAD reveals 2017 European award winners
UK: The Awards for Hospitality Experience and Design (AHEAD), unveiled its winners at a ceremony at Park Plaza Westminster Bridge, London.
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Industry needs financial support, says HBAA chair
UK: The Hotel Booking Agents Association ( HBAA) chair Louise Goalen has made a statement about what the association would like to see in today's Autumn Budget Statement.
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| | | | Ownership issues
• It's fascinating to see that Hotels. com is trialling a scheme to allow guests to check in and out, and access their rooms using a mobile device.
The pilot of the mobile key application will initially be trialled at three CABINN branded properties in Denmark, with the intention to roll out more widely to interested hotel partners over the next few years.
With phones increasingly used for cashless payments and other transactions, this would appear to be the way forward for hotels, but the fact that it could be driven by an OTA rather than individual properties will rings alarm bells in some quarters. The issue of 'ownership' of the guest becomes more complicated when the check-in and access processes are facilitated by a third party. Definitely one to keep an eye on!
• The entry period for the 2018 Boutique Hotel Guest experience Awards (The BoHos) is now open and runs until January 19th. We expect to have a bumper entry this year after getting off to such a great start when we launched the BoHos this time last year.
The BoHos reward the boutique, lifestyle and hybrid hotels who provide the very best in guest experiences. The BoHos are unique in that the winners are decided, not by judges, but by the hotels' guests, using a combination of aggregated verified guest feedback from review sites and booking engines worldwide, and direct guest feedback via questionnaires. Each have a 50 per cent weighting in a hotel's overall score to give a true picture of the guest experience provided.
Once entries for the 2018 awards have been finalised (the entry period closes on January 19th), a three-month period of data collection will commence, where each property's verified online reviews and direct feedback from guests will be collected and handed over to impartial academics at Glion Institute of Higher Education, who will then independently collate, assess and analyse the data, and decide upon the results.
The 2018 BoHos will be presented at a gala ceremony in London on May 21, on the first evening of the 2018 Boutique and Lifestyle Hotel Summit. Click here to enter the awards and here to buy tickets for the Summit and the BoHos ceremony.
George Sell, editor, Boutique Hotel News
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| Optimism abounds at Deloitte conference
BHN reports from the 2017 Deloitte European Hotel Investment Conference in London.
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| MICE – growth strategies for boutique hotels
Toby Heelis of Eventopedia looks at some MICE engagement tactics that you might not have thought of.
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January 23-24 2018 Amsterdam
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| | April 9-10 2018
New York City
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| | | | November 2018
Dubai, UAE
Date tbc
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| | BHN at the AHC: David Bailey, CBRE Hotels
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| | Interview: Robin Sheppard, Bespoke Hotels
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| | Interview: Steve Dobson, Unusual Hotels of the World
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| Interview: Fiona Adams, The Know
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| | | | EDITORIAL
George Sell. Editor,
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ONLINE SALES, CONFERENCE
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| | International Hospitality Media is the premier specialist in online publishing; conference, exhibition and events, and advisory services for niche growth sectors of the hospitality industry. The company publishes two industry-leading b2b websites - BoutiqueHotelNews.com and ServicedApartmentNews.com, which keep their respective sectors up to speed with news, comment and opinion.
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