| | | | | | BHN at Sleep 2017: Harry Harris, SUSD
Video: Harry Harris, managing director of developer SUSD, talks to BHN about placemaking, authenticity, and standing out in the crowded Shoreditch hotel market. Filmed at the 2017 Sleep event in London, with subtitles. See more...
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CIRC Hotel to open early next year
US: CIRC Hotel, a 111-room boutique hotel, is set to open in early 2018 on Young Circle in Downtown Hollywood, Florida.
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Bespoke Hotels urges action on accessibility
UK: Bespoke Hotels is calling for greater accessibility ahead of International Day of People with Disability.
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| | | | A double-edged sword
• The BHA's latest report contains some alarming statistics - not least that a whopping 85 per cent of hotels say they have been the victim of false and/or malicious reviews on OTAs and review sites.
This immediately begs several questions, not least, why on earth would people bother to post this stuff? But it also brings home the need for hotels to monitor their reviews and feedback like a hawk. Reputation management is vital - most online bookers are savvy enough to see through the majority of the dross that gets posted, but some of the false reviews inevitably hit their mark.
On the subject of reviews and guest feedback, we've been absolutely delighted by the response to the 2018 2018 Boutique Hotel Guest experience Awards (The BoHos), after opening for entries at the start of the month. We have already received entries from 16 different countries, and are confident that the BoHos are well on their way to becoming an established highlight in the industry calendar.
The BoHos reward the boutique, lifestyle and hybrid hotels who provide the very best in guest experiences. The BoHos are unique in that the winners are decided, not by judges, but by the hotels' guests, using a combination of aggregated verified guest feedback from review sites and booking engines worldwide, and direct guest feedback via questionnaires. Each have a 50 per cent weighting in a hotel's overall score to give a true picture of the guest experience provided.
Once entries for the 2018 awards have been finalised (the entry period closes on January 19th), a three-month period of data collection will commence, where each property's verified online reviews and direct feedback from guests will be collected and handed over to impartial academics at Glion Institute of Higher Education, who will then independently collate, assess and analyse the data, and decide upon the results.
There is no cost to enter the BoHos so don't miss the opportunity to get your property's name up in lights!
The 2018 BoHos will be presented at a gala ceremony in London on May 21, on the first evening of the 2018 Boutique and Lifestyle Hotel Summit. Click here to enter the awards and here to buy tickets for the Summit and the BoHos ceremony.
George Sell, editor, Boutique Hotel News
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| Interview: Lisa Goodwin-Allen, executive head chef at Northcote
BHN caught up with Lisa Allen to find out about her time at Northcote, her plans for the hotel's upcoming culinary festival Obsession, and her experiences in the industry.
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| How does the hotel concierge stay relevant in the world of the app?
Digital technology is encroaching on the traditional role of the hotel concierge, who are having to evolve to stay relevant, says Susan Duncombe.
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January 23-24 2018 Amsterdam
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| | April 9-10 2018
New York City
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| | | | November 2018
Dubai, UAE
Date tbc
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| | BHN at Sleep 2017: Florian Kollenz, 25hours Hotels
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| | Interview: Robin Sheppard, Bespoke Hotels
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| | Interview: Steve Dobson, Unusual Hotels of the World
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| Interview: Fiona Adams, The Know
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| | | | EDITORIAL
George Sell. Editor,
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ONLINE SALES, CONFERENCE
AND EXHIBITION
Katie Houghton
Head of Sales |
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| | International Hospitality Media is the premier specialist in online publishing; conference, exhibition and events, and advisory services for niche growth sectors of the hospitality industry. The company publishes two industry-leading b2b websites - BoutiqueHotelNews.com and ServicedApartmentNews.com, which keep their respective sectors up to speed with news, comment and opinion.
Our conference experience spans three continents and covers high growth segments including boutique, lifestyle and hybrid hotels, serviced apartments / aparthotels and extended stay, and vacation rental. Our events are renowned for their intense focus and attract quality industry leaders, brands and independents, providing unparalleled networking and learning opportunities. We also organise bespoke educational events and investor breakfasts to bring owners, operators and investors together.
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