• Newsletter March 10: good week, bad week
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| | | | | | Preferred Hotels & Resorts strengthens female leadership
US: Preferred Hotels & Resorts has made three female executive hires. Read more...
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San Francisco's Hotel Zelos implements ALICE
US: San Francisco's Hotel Zelos, a Viceroy Hotel, has selected ALICE's suite of hotel technologies to streamline staff operations.
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IDeaS debuts voice-driven revenue management platform
Germany: IDeaS Revenue Solutions launched hospitality's first voice-driven revenue management platform at ITB this week.
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Good week, bad week
• A quick round up of the ups and downs of the last week in hospitality....
Good week
• UK agents: The UK regained its place as the biggest European hotel transaction market in 2017, knocking Germany off the top spot, which it took in 2016. According to hotel consultancy HVS Hodges Ward Elliott. UK transaction volumes reached €5.4bn (£4.8bn) in 2017, up from €3.6bn (£3.2bn) in 2016.
• Women in hospitality
In the week we celebrated International Women's Day, Preferred Hotels & Resorts made not one but three female executive appointments. CEO Lindsey Ueberroth said: "We have made the strategic decision to harness the skillset of experts in key functional areas outside of our family, which will allow us to augment our existing strengths and better position our company on a global scale. I am very proud to have three dynamic, talented women take over vital leadership roles within the company."
Bad week
• Technophobes
If you're one of those people who find home technology like Amazon Echo intrusive, particularly with the news that it has started randomly laughing at homeowners, then it's a bad week for you, as it's now entering the hotel workplace. IDeaS' G3 RMS voice-interaction technology will allow businesses to access real-time data and performance metrics through smart speaker devices. In hospitality, voice interaction will give hoteliers at all levels instant access to a range of performance data such as occupancy, room rates, competitor rates, forecasts, revenue details and more.
• TripAdvisor's relegation zone
Housekeepers look away now. The Sun newspaper in the UK has rounded up the worst ranked hotels on TripAdvisor, and it makes pretty gruesome reading. I won't name any of the establishments pilloried in the article, but some of the comments are pretty memorable. For example: "As soon as you walk in you're hit by a smell that smells like a mixture between guinea pig faeces and fish." Or: "Dirty is an understatement, the bins outside the hotel looked more inviting."
George Sell, editor, Boutique Hotel News
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| | An opinionated interior designer in Shanghai
In the latest of an occasional series, interior designer David Bentheim casts his critical eye over two contrasting hotels in Shanghai.
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| One to one with Arnaud Zannier
BHN talks to Arnaud Zannier, founder of Zannier Hotels, about the brand's ethos and expansion plans.
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| | | | | | | April 9-10 2018
New York City
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| | | | November 2018
Dubai, UAE
Date tbc
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| | | BHN at Sleep: Florian Kollenz, 25hours Hotels
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| | How to approach technology and AI: Benjamin Devisme, Colossal Factory
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| | BHN at Sleep: Harry Harris, SUSD
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| BHN at Sleep 2017: Tristan Auer
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| | | | | EDITORIAL
George Sell. Editor,
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| ONLINE SALES, CONFERENCE
AND EXHIBITION
Katie Houghton
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