• Newsletter October 6: standing out with the BoHos
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| | | | | | BoHos winner interview: Nassar Khalil,
owner of Dunalastair Hotel Suites
Nassar Khalil, Dunalastair Hotel Suites owner and director of hotels and leisure at Henley PLC, talks to BHN about winning a BoHo award and his plans for expanding the property. Read more...
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Georgian House staff gain LCS training certificates
UK: Georgian House,a London boutique hotel, has awarded more than 20 of its team Lean Green and Yellow Belt training certificates.
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HotelRunner launches Airbnb API integration
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Cornish boutique hotel changes hands
UK: The Janse Van Rensburg family has sold Hebasca, a hotel in Bude, Cornwall, to a new ownership group.
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Staylists co-founder wins 21st Century Icon Award
UK: Travel-tech startup Staylists co-founder Chris Waters has won the Exceptional Travel and Hospitality award at the 21st Century Icon Awards.
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| | | | Standing out with the BoHos
When we launched the Boutique Hotel Guest Experience Awards - the BoHos - two years ago with our friends at GuestRevu, we knew we were on to something good.
The BoHos reward the boutique, lifestyle and hybrid hotels who provide the very best in guest experiences. They are unique in that the winners were decided, not by judges, but by the hotels' guests, using a combination of aggregated verified guest feedback from review sites and booking engines worldwide, and direct guest feedback via questionnaires. Each have a 50 per cent weighting in a hotel's overall score to give a true picture of the guest experience provided.
We're delighted to say that hoteliers really prize these awards, as Nassar Khalil, owner of Dunalastair Hotel Suites, a winner this year, told BHN's Paul Stevens this week.
"We were also Boutique Hotel of the Year at the Scottish Hospitality Awards, we won an award at the Prestige Hotel Awards and we were shortlisted as finalists at the International Hotel and Property Awards, but the one that stood out the most was the BoHo for me thus far. The reason for that is that it is one of the few awards that we've won that isn't decided by a panel of judges. It is decided by actual independent guests who have stayed, experienced Dunalastair's guest journey and gone through the motions from booking it to check-out," he said.
"It is so significant to know that my guests whether it be through feedback at the hotel or voting for an award such as the BoHo meant that this is actually an award bestowed upon us by the very people we are in business to serve and not some sort of obscure panel. It meant everything to us as it is a clear statement of approval from our guests on our offer, standards and the guest experience itself. The way in which the BoHo was awarded meant it carried some exceptional significance above some of the other awards that we've won. We are thrilled and very honoured to have won the award in this category," Khalil added.
For more winner reaction click here to see a video from the 2018 BoHos. The BoHos are free to enter - watch this space for the entry period opening soon.
George Sell, editor, Boutique Hotel News
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| | Over and over
Jane Longhurst underlines the importance of maintaining standards through accreditation to secure your hotel repeat business.
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| Quick Q&A: Michael Buono, Mulberry Development
Michael Buono, CEO of New York developer and contractor Mulberry talks to BHN about attention to detail and evoking emotion in a building's end user.
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| | Get involved with our events...
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| | We have numerous events through the year, head over to our IHM website for more information |
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| | | | | EDITORIAL
George Sell. Editor,
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| ONLINE SALES, CONFERENCE
AND EXHIBITION
Katie Houghton
Head of Sales |
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| | Friend, let's get social! |
| | | International Hospitality Media is the premier specialist in online publishing; conference, exhibition and events, and advisory services for niche growth sectors of the hospitality industry. The company publishes three industry-leading b2b websites - BoutiqueHotelNews.com, ServicedApartmentNews.com and ShortTermRentalz.com which keep their respective sectors up to speed with news, comment and opinion.
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