Overtourism-Inspired Deals + Ryanair Extracts Fee Revenue + D.C.'s Conventions Pitch

The Travel Industry's Daily Agenda-Setting Newsletter

October 23, 2018

Editor's Note Ryanair had the chance to do the right thing on Monday during an earnings call. After an incident on a Barcelona-to-London Ryanair flight on Friday, in which a passenger shouted racial slurs at a fellow flyer in his row, the airline refused to remove the passenger, or even move him from his assigned seat. The outburst went viral, of course, and made news across the world. CEO Michael O'Leary helmed the earnings call on Monday, but he said nothing about the incident. Even if it's not material to earnings, the incident needed to be addressed as part of the "do-the-right" thing part of corporate management. "Ryanair have failed spectacularly here," Karl Turner, a member of the UK Parliament who speaks for the Labour Party on transportation, wrote on Twitter. It sure did. First on Friday, and then again Monday. — Tom Lowry, Managing Editor How Travel Marketers Can Make the Most of Global Cultural Events Sponsored by Koddi Global events can cause huge spikes in hotel bookings. To make the most of the next World Cup or Coachella, travel advertisers must cultivate their attention to detail and learn to plan for predictable trends. Read More Top Stories Tour Operators Push Off-Season Deals to Counter Overtourism Tour operators addressing overtourism have essentially gone mainstream in recent years as more travelers have demanded alternatives to crowded city centers. In 2019, we will likely see more companies step in to do the right thing. Ryanair Is Getting Better at Squeezing More Money Out of Flyers A big jump in ancillary revenue is certainly a bright spot in a period that has been pretty challenging for Ryanair. D.C. Faces Tall Task of Boosting International Convention Business in Trump Era D.C.'s convention business projections aren't looking good. As a political epicenter, dealing with how convention planners respond to politics is not new for the city but the current administration makes it a particularly tough sell. Tourism Marketing Campaign in Cape Town Turns to Surfers for Drought Recovery A savvy social media campaign is a good start, but Cape Town's tourism industry has a long road ahead to undo the damage from the worst drought in a century. Premier Inn Owner Whitbread Creates New Budget Brand With the Costa Coffee sale steaming ahead, it's time for Whitbread to think seriously about its hotel strategy. Zip will sit at the budget end but what about something above the flagship Premier Inn brand? Qatar Airways CEO Puts Pressure on Oneworld Qatar's potential departure from the Oneworld alliance could translate into some trickier international flights and connections for travelers on American, British and a dozen other airlines. World Travel Magazine – The Essential Luxury Travel Guide Sponsored by World Travel Magazine Our partner World Travel Magazine is the essential luxury travel and lifestyle magazine on any travel connoisseur's wish list. They cover destinations, properties, lifestyle brands and all things essential in luxury travel through print editions in Southeast Asia and digital platforms globally. Popular Now Hotels Are Discovering Back-of-House Uses for Voice Technology If voice technology can do more than help facilitate guest requests for forgotten toothbrushes, there's a good chance it will be more than the latest hotel tech fad. Tourism For Good: How Chiang Mai Is Showing the Way Tourism isn't perfect, but sometimes its mission can be. Four projects in northern Thailand are dedicated to creating more sustainable livelihoods for locals, preserving customs and traditions, and developing better conservation efforts for elephants. This is the good that tourism can do. Why Viva Air Wants to Put Latin America's Startups on the Map Viva Air is the latest carrier to take a Silicon Valley-style approach to improving its technology, recently announcing that it has partnered with local universities, government entities, and startups to create an innovation lab. If executed well, this could raise the bar for customer service in the region. For Gmail users: If you are using the tabbed inbox, Skift emails may be pushed to the 'Promotions' tab. To get updates from Skift direct to your primary inbox, drag and drop this email to that tab. You received this email because you are subscribed to Skift Daily Newsletter from Skift.

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