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Tuesday, June 6, 2017

Top Hotel CEOs Doubt Trump + BA's Big Failure + Parlez-Vous Siri?

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June 6, 2017

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Stories to Start Your Tuesday

U.S. travel industry insiders cheered Monday when U.S. Commerce Secretary Wilbur Ross called travel "a bridge to bring people together" at a major industry trade show and said the country would "welcome millions of international travelers" this summer.

The rhetoric might have been more convincing had his boss, President Donald Trump, not spent the morning firing off a series of Twitter missives about the (still suspended) travel ban. Or if Trump had not called for the elimination of Brand USA, the nation's tourism marketing arm, in his 2018 budget.

Executives have been pleading with the administration to put out a welcoming message to international visitors, and they got those words Monday. Now it's time to pay attention to actions. —  Hannah Sampson, News Editor

Hotel CEOs Push Back Against Trump on Travel Ban, Brand USA and Cuba

Hotel CEOs Push Back Against Trump on Travel Ban, Brand USA and Cuba

Hotel CEOs realize that if tourism to the U.S. drops, it could have a significant adverse impact not only on their own businesses but the industry, and the economy, as a whole.

Business of Loyalty: British Airways Uses Its Loyalty Program to Apologize

Business of Loyalty: British Airways Uses Its Loyalty Program to Apologize

After things go bad, a big burst of loyalty generosity is an easy way for a travel provider to say "we're sorry."

Apple Talks Up Enhancements to Its Translation and Mapping Tools

Apple Talks Up Enhancements to Its Translation and Mapping Tools

Apple's annual gathering of mobile app makers revealed that the company is enhancing its voice-activated translation tools. That perked up our ears. But Siri's still not as fast as many travelers would like.

U.S. Secretary of Commerce Says Tourism and Trump's America First Policy Can Co-Exist

U.S. Secretary of Commerce Says Tourism and Trump's America First Policy Can Co-Exist

Ross' speech seemed too good to be true after what we've seen from the Trump administration. It has yet to take a single step to make travel to the U.S. easier or more hospitable. Talk is always cheap, but in this administration it's worth less than that, so far.

Understanding the Qatar Ban and Its Implications for Qatar Airways

Understanding the Qatar Ban and Its Implications for Qatar Airways

The Qatar diplomatic ban is a nightmare for Qatar Airways. Its routings and market share will undoubtedly suffer in the near and medium term.

The Trump Family Has a New Hotel Brand Called American Idea

The Trump Family Has a New Hotel Brand Called American Idea

We have an American idea for President Trump: It might be a better idea to put the country's needs first ahead of attempts to make money from your elected position.

Chefs+Tech: Roy Choi Works to Build a Humane Business

Chefs+Tech: Roy Choi Works to Build a Humane Business

Locol is more than just a fast food restaurant. It's a way to build community, look to the future, and support underprivileged neighborhoods. Its intentions are laudable, but it also needs to be a sustainable business.

Human Error Caused British Airways Computer System Failure

Human Error Caused British Airways Computer System Failure

We wish British Airways had explained what happened right away. But now that we know the situation, we understand why the airline gave little information after its late-May computer failure.

Trump's Air Traffic Control Proposal Promises Change Without Giving Details

Trump's Air Traffic Control Proposal Promises Change Without Giving Details

A private air traffic control system isn't dangerous or untested; many countries around the world use them. Until more details are known about what it will take to implement and operate this new system in the U.S., however, you should remain skeptical about the transformative prospects of such a change.

Still Popular

Travel Tech CEO Series: Points International Aims to Upgrade Airline and Hotel Loyalty Programs

Travel Tech CEO Series: Points International Aims to Upgrade Airline and Hotel Loyalty Programs

Points is trying to diversify beyond being the world's largest reseller of airlines and hotels points. But this loyalty tech company needs a little more mojo if it wants to produce truly game-changing products.

Wyndham Launches a New Independent Lifestyle Brand: Trademark Hotel Collection

Wyndham Launches a New Independent Lifestyle Brand: Trademark Hotel Collection

Like everyone else in hospitality, Wyndham finally has its own soft brand collection to boot.

Disney Attendance Dips While Harry Potter Keeps Universal Soaring

Disney Attendance Dips While Harry Potter Keeps Universal Soaring

Disney executives have said they don't mind sacrificing some attendance if they're still making good money. Both of these things happened last year — but the company is still working to drive numbers up in 2017 and the future.

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