For more than a decade, the travel industry has experienced significant digital disruption. As the next generation of technology arrives, led by AI and machine learning, it's necessary to discover more about the potential impact on travel.
Qubit asked 14 CMOs, VPs and Heads of Product from the likes of Hilton, Expedia, Emirates and Hotel Tonight to share their perspectives on how new technologies are affecting their roles and structure of their businesses.
In this, the first of two parts, we explore the mindset and innovation choices that fuel transformation.
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Get the report to find out:
● How Air Canada thinks about personalizing in-flight systems via their mobile app
● How Hilton was able to innovate faster by consolidating all their hotels onto one property management system
● Why HotelTonight said they're staying away from AI-powered chatbots
● How Expedia employs facial electromyography in their Innovation Lab
Expect plenty of real life examples, useful references and stories to help you advance digital customer experience and personalization initiatives in your business.
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