• Newsletter November 17: get on the fast train
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| | | | | | How to empower your front desk team
Empowering your front desk team plays a vital part in creating a great first impression with guests, says Victor Viseho, GM of Point A London King's Cross St Pancras. Read more....
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HYY Group reveals spectacular Helsinki conversion project
Finland: Two of Helsinki's most historic grand lodgings will be joined as one next year.
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glh Hotels partners with Room To Reward charity
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Boutique hotel conversion for Leicester listed building
UK: A Grade II* listed building in Leicester has undergone a £1.8 million boutique hotel conversion
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21c Museum Hotels appoints Gabe Isaac GM of Lexington property
US: 21c Museum Hotels has appointed Gabe Isaac as general manager of 21c Museum Hotel Lexington.
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| | | | Get on the fast train
• It was very refreshing to read Victor Viseho's comments about staff empowerment this week. His article brought home to me the value, both financial and reputational, of great training. If you invest in your staff and train them to a standard where they feel confident to address any situation that might come their way during the day-to-day operations of a hotel, you'll undoubtedly see them blossom.
This is both rewarding for them and greatly beneficial for the hotel, as the staff will invariably be providing good service and a great customer experience. This in turn is reflected in favourable reviews and repeat business. Engaged and happy staff usually equals satisfied customers.
• Don't forget we will be at Sleep + Eat in London next week, complete with video equipment. If you would like to meet with our editorial or sales teams, please drop me a line at george@internationalhospitality.media
George Sell, editor, Boutique Hotel News
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| | Bedding companies reveal latest product innovations
Five companies in the bedding industry speak to BHN about the latest product innovations in the market.
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| Quick Q&A: Michael Levie, citizenM
BHN's Piers Brown talks to citizenM COO Michael Levie about the brand's evolution and expansion plans.
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| | Get involved with our events...
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| | We have numerous events through the year, head over to our IHM website for more information |
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| | | | | EDITORIAL
George Sell. Editor,
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| ONLINE SALES, CONFERENCE
AND EXHIBITION
Katie Houghton
Head of Sales |
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| | Friend, let's get social! |
| | | International Hospitality Media is the premier specialist in online publishing; conference, exhibition and events, and advisory services for niche growth sectors of the hospitality industry. The company publishes three industry-leading b2b websites - BoutiqueHotelNews.com, ServicedApartmentNews.com and ShortTermRentalz.com which keep their respective sectors up to speed with news, comment and opinion.
Our conference experience spans three continents and covers high growth segments including boutique, lifestyle and hybrid hotels, serviced apartments / aparthotels and extended stay, and vacation rental. Our events are renowned for their intense focus and attract quality industry leaders, brands and independents, providing unparalleled networking and learning opportunities. We also organise bespoke educational events and investor breakfasts to bring owners, operators and investors together.
ENGAGE . EDUCATE . INSPIRE . INFORM |
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