Friend, BoHos entry period opens today, Chester Grosvenor appoints guest relations manager, video: Robin Sheppard on designing for disabled guests and more

• Newsletter November 1 News      Features      Video      Blog      Events      Reports      Newsletters      Suppliers      Summit      Awards Top story BoHos 2018 entry period now open The entry period for the 2018 Boutique Hotel Guest Experience Awards (BoHos) is open. The BoHos reward the boutique, lifestyle and hybrid hotels who provide the very best in guest experiences. They are unique in that the winners are decided, not by judges, but by the hotels' guests, using a combination of aggregated verified guest feedback from review sites and booking engines worldwide, and direct guest feedback via questionnaires. Each have a 50 per cent weighting in a hotel's overall score to give a true picture of the guest experience provided. Read more... Latest news Limelight Hotel Snowmass names Cagley as GM US: Lindsay Cagley has been named as the general manager of Limelight Hotel Snowmass in Colorado. Read More Auberge Resorts to manage The Mukul Nicaragua: Auberge Resorts Collection will manage the multi-award-winning luxury Nicaraguan resort, The Mukul. Read More Video: Robin Sheppard, Bespoke Hotels BHN caught up with Robin Sheppard at the Independent Hotel Show to find out the latest news about the 2018 Bespoke Access Awards. Read More The Chester Grosvenor appoints first guest relations manager The Chester Grosvenor has named Danielle Facer as its first guest relations manager. Read More Editorial comment BoHos are go!  •  It's exciting to launch the 2018 BoHos - the entry period runs from today until January 19th - and we expect to have a bumper entry this year after getting off to such a great start when we launched the BoHos this time last year. The BoHos are the product of a partnership between Boutique Hotel News, guest intelligence software provider GuestRevu and world-renowned hospitality management institution Glion Institute of Higher Education. They reward the boutique, lifestyle and hybrid hotels who provide the very best in guest experiences. The BoHos are unique in that the winners are decided, not by judges, but by the hotels' guests, using a combination of aggregated verified guest feedback from review sites and booking engines worldwide, and direct guest feedback via questionnaires. Each have a 50 per cent weighting in a hotel's overall score to give a true picture of the guest experience provided. Once entries for the 2018 awards have been finalised (the entry period closes on January 19th), a three-month period of data collection will commence, where each property's verified online reviews and direct feedback from guests will be collected and handed over to impartial academics at Glion Institute of Higher Education, who will then independently collate, assess and analyse the data, and decide upon the results. The 2018 BoHos will be presented at a gala ceremony in London on May 21, on the first evening of the 2018 Boutique and Lifestyle Hotel Summit. Click here to enter the awards and here to buy tickets for the Summit and the BoHos ceremony. • While we're on the subject of awards, Boutique Hotel News is a media partner for the Bespoke Access Awards, and I would urge any hotel designers to get involved in this fantastic initiative. Click here to find out more. George Sell, editor, Boutique Hotel News Features Seven reasons why budgeting for a hotel platform is a must this year Making a hospitality solution a priority for 2018 will make profits soar in 2019 says Justin Effron of ALICE. Read More Event review: Independent Hotel Show BHN was a media partner for the recent Independent Hotel Show, which took place at London's Olympia West. Read More Our events November, 12-13 2017  Dubai, UAE  iCalendar  •  Google Calendar  •  Outlook January 23-24 2018 Amsterdam iCalendar  •  Google Calendar  •  Outlook March 19 2018 London  iCalendar  •  Google Calendar  •  Outlook April 9-10 2018 New York City iCalendar  •  Google Calendar  •  Outlook May 21 2018 London iCalendar  •  Google Calendar  •  Outlook May 21-22 2018  London  iCalendar  •  Google Calendar  •  Outlook July 10-11 2018  London iCalendar  •  Google Calendar  •  Outlook Videos BHN at the AHC: David Bailey, CBRE Hotels View  Interview: Sem Schuurkes, CityHub View  BLHS2017 interviews: Kevin Charity, The Coaching Inn View  BLHS2017 interviews: Nick Davies, The Cottage in the Wood View  BHN at SEAHIS2017: Norbert Vas, Archipelago View  Keep up with the latest industry news Subscribe to our newsletters › EDITORIAL George Sell.  Editor, +44 (0) 208 340 7989 George@boutiquehotelnews.com ONLINE SALES, CONFERENCE  AND EXHIBITION Katie Houghton Head of Sales +44 (0) 7535 135 116 Katie@internationalhospitality.media Friend, let's get social! Join our LinkedIn Group Follow us on Twitter Visit our YouTube page Like our Facebook page Follow our Instagram account International Hospitality Media is the premier specialist in online publishing; conference, exhibition and events, and advisory services for niche growth sectors of the hospitality industry. The company publishes two industry-leading b2b websites - BoutiqueHotelNews.com and ServicedApartmentNews.com, which keep their respective sectors up to speed with news, comment and opinion. Our conference experience spans three continents and covers high growth segments including boutique, lifestyle and hybrid hotels, serviced apartments / aparthotels and extended stay, and vacation rental. Our events are renowned for their intense focus and attract quality industry leaders, brands and independents, providing unparalleled networking and learning opportunities. We also organise bespoke educational events and investor breakfasts to bring owners, operators and investors together. ENGAGE . EDUCATE .  INSPIRE . INFORM Meet the team › © 2017 BoutiqueHotelNews. All Rights Reserved.

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Surprise Direct-Booking Victors + Low-Cost Transatlantic Ambitions + Lux Travel Glass Ceiling

The Travel Industry's Daily Agenda-Setting Newsletter

November 1, 2017 View in browser

Note From the Editor Anxiety about the world around us has become a constant in our daily lives, as well as during travels. That's a reality that prompted us to explore the topic of travel in an age of permanxiety. In a story today, we weave together real-life accounts that drive home the way fear and uncertainty play into the decision-making process for travelers all over the globe. Sometimes a harsh reminder of that anxiety strikes very close to home, like on a bicycle path in Lower Manhattan on a sunny Halloween afternoon. And even though we here in Skift's New York City office urged each other to be safe when we left Tuesday night, we know — from the example we've seen in New York and elsewhere — that no level of fear will keep travelers from visiting this city or similarly affected destinations worldwide. — Hannah Sampson, News Editor How Airbnb Ensures Business Traveler Safety in an Age of Permanxiety [SPONSORED] Sponsored by Airbnb Duty of care and traveler safety is top of mind for corporate travel managers today, understandably so. Airbnb has made traveler trust and security a focus for all who book with them, both on the leisure and business side. Read More Top Stories Skift Call November 7: A Framework for Overtourism Solutions When your city sees demonstrations against tourists — or even expressions of discontent beyond peaceful protests — you know you have a problem. Destinations around the world are struggling to find the right balance between welcoming visitors and barring them. We'll discuss a framework for figuring out solutions. Hotel Direct-Booking Pushes Really Worked and Owners Were Big Winners The bigger question, however, is whether these campaigns will still work in 2017 and beyond; offering discounted rates can only last for so long. Hotels need to start thinking about how they can ensure this momentum continues in the long run without having to use discounted rates. Travelers Get Candid About Their Struggles With Permanxiety The travel industry at large speaks eagerly and often about creating positive experiences for travelers. This contrasts heavily, though, with the fears and anxieties experienced by real travelers from diverse backgrounds. Women in Luxury Travel Share Perspectives on the Glass Ceiling Although women are particularly well-positioned to lead in the nuanced luxury market, it will take the effort and collaboration of men and women already within the industry to bring about change and more equal leadership teams. IAG Is Serious About Growing Its Low-Cost, Long-Haul Airline IAG's testing of the low-cost, long-haul market with a virtual airline seems to have paid off. Its success shows that the model is here to stay. We'll be keeping a close eye on how this affects the legacy carriers, including those in IAG's own brand stable. Sabre Stays Profitable After Layoffs as the Company Vows to Become Nimbler Investors liked Sabre's third quarter revenue and profit report. But the verdict is still out on whether the company is relying on cheap fixes like layoffs to hit its targets or if it is laying the groundwork for sustainable growth. Luxury Travel Brands Can't Afford to Be So Far Behind in Digital Engagement Social profiles and websites are the new shop window. Luxury brands can no longer afford to see their digital presences fall so far behind the quality of their products and services. Popular Now Business of Loyalty: United Airlines Appoints a New Head of Loyalty United Airlines has a new head of loyalty starting this week at the same time that major changes are happening within the program. Business Travelers Rarely Use Virtual Payments In Another Sign of Companies' Slow Adoption Most companies still give their business travelers corporate cards or ask them to pay upfront for later reimbursement. Given the rapid development of mobile and virtual payment methods for consumers, corporate travel is lagging behind yet again. Loews Hotels Is Taking a Contrarian Approach With Its Asset-Heavy Strategy It'll be interesting to see what works better for relatively smaller hotel companies like Loews, Red Lion, and even Hyatt with each of their respectively divergent business strategies: traditional asset ownership; totally asset-light; and asset recycling. For Gmail users: If you are using the tabbed inbox, Skift emails may be pushed to the 'Promotions' tab. To get updates from Skift direct to your primary inbox, drag and drop this email to that tab. You received this email because you are subscribed to Skift Daily Newsletter from Skift.

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