Hotels Try Voice Command + Airlines Question Trump Slump + Lux Brands Love Airports

The Travel Industry's Daily Agenda-Setting Newsletter

June 7, 2017 View in browser

Note From the Editor You've heard of Andy Warhol's statement about everyone having 15 minutes of fame? The way things are going today with social media and smartphones, airline executives are now talking about a concept that might be dubbed 15 minutes then shame. At the IATA conference in Cancun this week, they lamented they have about 15 minutes to react to a nasty customer-service incident — or face the gathering storm. On a more upbeat note, airline CEOs at the same confab said they see no evidence of a Trump slump. We like the optimism — even if it's not shared by the entire industry. — Dennis Schaal, Executive Editor Top Stories Welcome to a New Look for Our Newsletters Take our daily and weekly insights anywhere with our newly designed and mobile optimized newsletters. Foreign Airline CEOs Say They See No Trump Slump on U.S. Routes It's amazing how resilient U.S. tourism is. Europeans flock to America during the summer, and while anecdotal evidence suggests some travelers may be altering their plans because of politics, many airlines say they're having no trouble filling seats. Best Western Is Testing Voice-Activated Rooms Like Marriott and other hotel companies, Best Western is figuring out if there's a home for Amazon's Alexa in the hotel guest room. Sabre Predicts U.S. Airlines Won't Level Booking Surcharges Sabre argues that it would be self-harming for U.S.-based airlines to copy the surcharges that European airlines like Lufthansa and British Airways are adding on bookings processed outside of their own networks. Perhaps. But airlines often have views widely different than Sabre's. Airline CEOs Say They Have 15 Minutes to Respond to Customer Crisis Incidents Three airline CEOs on a four-person panel — all of them except United's Oscar Munoz — said airlines must apologize within 15 minutes for all incidents where they may be at fault. That seems fast, but the news cycle demands it. New Luxury Stories Here's the latest from our New Luxury newsletter. To receive this every Tuesday, sign up here. Subscribe Now. Luxury Brands Are Bullish on the Future of Airport Retail Airport sales are not only growing faster than traditional retail outlets, but also providing multiple, multi-channel advertising opportunities well-positioned to reach luxury brands' target customers. Why The Nation and Other Magazines Look to Luxury Travel to Pay the Bills Each of these media brands is different, but they have the same thing in common: well-heeled readers who will pay a premium to travel together. Chinese Outbound Luxury Travelers Look to Smaller Hotel Chains Big brand names still matter, but as consumers become more sophisticated labels are not the only marker of success. Interview: Pioneering the Next Generation of Luxury Spa Spaces Many hotels offer spa services, but there is a clear distinction between those that are simply going through the motions and those that are adding something distinctive. Popular Now The Trump Family Has a New Hotel Brand Called American Idea Business of Loyalty: British Airways Uses Its Loyalty Program to Apologize Hotel CEOs Push Back Against Trump on Travel Ban, Brand USA and Cuba For Gmail users: If you are using the tabbed inbox, Skift emails may be pushed to the 'Promotions' tab. To get updates from Skift direct to your primary inbox, drag and drop this email to that tab. You received this email because you are subscribed to Skift Daily Newsletter from Skift.

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