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Saturday, April 7, 2018

Weekend Review: No-Frills Fares Go Transatlantic + Airbnb's Multiple Challenges

April 7, 2018 View in browser

Editor's Note

Checked bag fees are the gift that keeps on giving — to airlines that have bolstered their profits from them in recent years, and to headline writers who grab readers' attention because of passengers' distaste for these tacked-on expenses. These fees are starting to become a thing in transatlantic flying, as our story today describes.

Business schools and pundits often advise companies that they should never forget to put their customers first or risk losing them, but bag fees turn that wisdom on its head. Moral of the story? When customers in some markets have few choices about which airline to fly, and most competitors are practicing the same policies, then carriers can get away with ramming bag fees down customers' throats. And then passengers eventually throw up their hands, and start to accept the fees as the new normal. Looks like some business text books need to get rewritten.
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